Retail Customer Return Policy
We strive to exceed the expectations of our customers with the products and service we provide. We stand behind our products and are committed to providing our customers with the most effective and highest quality professional skincare products on the market. If the product you purchased did not meet your expectations, please feel free to contact our Customer Relations team for a pre-paid return label and a full refund once product is received.
To ensure a timely refund, please follow these simple steps:.
- Contact Us: Simply use our contact us form or call 800-291-7003 to obtain a pre-paid return label from our Customer Relations team. You will receive a response within one business day.
- Prepare your Package: Within 7 days of obtaining the label, please include all of the following items in your return:
- any unused portion of the product along with all original packaging (including all printed materials, promotional items, and accessories); and
- apply the pre-paid return label to package.
- Ship it: Place the package in your mailbox or ship at any authorized USPS mailing location.
Please note: we are not liable for packages lost during shipping.
We will process your refund via the original purchase method within 3 business days upon receipt of the returned item(s).
Important Information Regarding Returns:
- Customer Relations is available Monday through Friday, 7:00 A.M. to 4 P.M. Pacific Standard Time
- Prior authorization is required on all returns.
- Returned items are subject to inspection. All printed materials, promotional items, accessories, and any original product packaging must be returned. Returned products may not be altered, over 50% used, or damaged.
- We are not responsible for return packages that may be lost or damaged in transit. We provide a pre-paid shipping label that includes tracking capabilities.
- Repeated return requests from the same individual are subject to review. We reserve the right to deny multiple refunds to an individual who has repeatedly returned products.
- Returns that do not meet the return policy criteria will not qualify for a refund and may be returned at the customer’s expense or destroyed upon request.
- We only accept the return of products originally purchased through the dermarche.com website or directly through our Customer Relations Team. If you would like to return a product purchased from another location, please contact the seller directly regarding your return.
- We apologize if you have received any items that may have been damaged during shipment. Please save the damaged box and product(s) and contact our Customer Relations Team at 800-291-7003 immediately upon receiving it from dermarche.com.
Last Revised October 1, 2015