Customer Care

How do I contact Dermarché Labs?

You may reach us via our contact form or by calling customer care at 800-291-7003.

How do I purchase?

You can purchase Dermarché Labs products directly from our website or by calling 800-291-7003. You may also find Dermarché Labs products at these authorized retailers.

Shipping Information?

You can find a thorough explanation of our shipping protocols by reading our shipping policy.

How do I return?

Our real-results guarantee means if for any reason you are not completely satisfied with your purchase, you may contact us for a full refund. Read our return policy.

Do you test your products on animals?

We do not test our products on animals. We are committed to using alternatives to animal testing to ensure the safety of our products.

How do I become a Dermarché Labs distributor, retailer or wholesaler?

If you are interested in selling Dermarché products, please contact us via this form and someone will be in touch with you soon.

I am interested in working for Dermarché Labs; who should I contact?

Please contact us to submit your resume.

Cannot find the answer to your question?

Click here to submit your question to our customer care team.


How do I apply FullFill?

This is a less-is-more product. Pump a partial, micro-pump of FullFill to the top of your hand. It should be the size of a tiny little pearl. Dab your fingertip into the product and apply a very thin layer to target areas: forehead, crow’s feet, smile lines and vertical lip lines. Allow the product time to fully absorb and dry. Follow with your normal routine.

The product seems to pill up on my skin. Is that normal?

FullFill is a unlike any other hyaluronic acid you have ever used in the past. It is a sophisticated, concentrated formula; proper application is key for the best results. Pilling can occur if you do not apply to clean, dry skin, if you use too much or if you do not give the product sufficient time to dry. Make sure FullFill is the first product you apply to your skin after cleansing.

When are the best times to use FullFill?

The product can be used morning and/or evening. The results from the clinical study conducted were based on twice daily usage; however some people prefer to use this product only in the evening. You will see results if it used morning, evening or both. When using FullFill as a part of your morning and evening routine, it must be applied to clean, dry skin. For optimal results, FullFill should be the first product you apply after cleansing.

Where are the best areas to apply FullFill?

FullFill can be used on target areas: forehead, crow’s feet, laugh lines and vertical lip lines.

How much product should I use for each area of my face?

Applying a very thin layer is key. A micro-pump, the size of a tiny little pearl, should be enough product to treat all four areas of your face: forehead, crow's feet, laugh lines and vertical lip lines. If you find you need more, use another micro-pump.

If used daily, how long before I see results?

You will begin to see results as early as one week, with results continuing throughout the use of the product.

Will FullFill diminish the appearance of lines and wrinkles permanently with continued use?

With continued use, lines and wrinkles will appear softer and less noticeable.

I've been thinking about getting filler injections to diminish my lines and wrinkles but do not want to incur the cost and pain. Will FullFill work in the same way?

FullFill works by delivering injectable-size hyaluronic acid deeper and faster, than previously possible with a topical, to help improve the appearance of skin's natural volume over time.

Can I use FullFill with my current beauty routine?

FullFill can be used with any skin care regimen as long as it is the very first product applied to clean, dry skin. See above for application tips.

Can I use FullFill even though I have sensitive skin?

FullFill works with most skin types. If for any reason you experience irritation after use, reduce the frequency of FullFill to once a day or three times a week. If irritation persists, discontinue use.

Roloxin Lift

Can I apply a moisturizer and/or serum after I use Roloxin Lift?

Yes. In fact, use of a moisturizer is recommended immediately after treatment. Once you have removed the dry, white powder with lots of warm water, pat the skin dry and moisturize.

Will my moisturizer or serum still work if I use it after Roloxin Lift?

While it is not feasible to test Roloxin Lift with each and every moisturizer and serum, Roloxin Lift is generally compatible with all other after-applied products. The genius of the silica layer, that is delivered by Roloxin Lift, is that it is not a solid layer, but more like latticework, allowing materials such as sebum and sweat to be excreted by the skin and topically applied products to reach the skin.

Can I wash my face after I have applied Roloxin Lift?

Wash your face with a gentle cleanser and rinse prior to applying Roloxin Lift. After application, we do not recommend washing with a surfactant or cleanser until the end of your day. Washing with a cleanser after application can reduce the effectiveness of Roloxin Lift; use only water to remove.

Can I apply makeup after I have used Roloxin Lift?

You may use your normal makeup and sunscreen (as appropriate) immediately following your Roloxin Lift treatment. Makeup will usually go on more evenly because of the skin’s textural improvement and pore reduction associated with the treatment.

Do I really need to activate the packet?

Yes. Just before you are ready to apply Roloxin Lift, you should knead the packet firmly between your fingers until you feel the contents of the packet change from a thick, almost paste-like substance, to a thin, liquid substance. This should take about 10 seconds of firm squeezing of the packet. At this point, the product is activated and you can tear open the packet and apply to dampened skin.

How quickly should I expect to see results?

Full results are visible after just one 7-10 minute treatment. As soon as Roloxin Lift is rinsed off, the wrinkle lift effect is instantly and fully apparent, resulting in the dramatic reduction in the appearance of facial wrinkles and lines.

Is Roloxin Lift only to be used on the face?

Roloxin Lift was studied on the face and upper neck. Some users report good results on the lower neck and décolleté as well.

Does Roloxin Lift have any other benefits?

In addition to instantly reducing the appearance of facial wrinkles and lines, the Roloxin Lift technology immediately reduces the appearance of visible pores, providing a bright, luminous, more even skin tone and improved texture.

How frequently can Roloxin Lift be used?

Typically Roloxin Lift is applied 2 or 3 times per week, often in the morning. Roloxin Lift is gentle enough to be used every day, but this is not required. The results reported on this website are after just one 7-10 minute treatment.

Who can benefit from Roloxin Lift?

Roloxin Lift is appropriate for all skin types and ethnicities.